If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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- Pre Sale Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
No. We do not provide refunds under any circumstances (cash or credit).
Exchanges are only possible if: The product has a manufacturing defect, OR A sizing error was made by our store. You must contact us within 24 hours of receiving the order. Requests after this period will not be accepted.
Loose threads or inner stitching (normal in tailor-made products) Dissatisfaction with fabric, style, or model after delivery These are not valid reasons for exchange.
No. Once payment is confirmed, orders cannot be canceled under any circumstances. Please make sure your measurements and selections are correct before placing an order.
Normal Season: 7–14 business days (excluding holidays). /Certain Dresses & Jalabiyas: Up to 30 days. High Season (Ramadan & Eid): 1–3 months.
Customers are responsible for all delivery and alteration costs if adjustments are needed after receiving their order.
Please inspect your order immediately upon delivery. If there is a manufacturing defect or sizing error made by our store, contact us within 24 hours. After this period, no claims will be accepted.
No. We provide clear details of fabrics, measurements, and designs on each product page. Orders cannot be returned or canceled due to personal preferences.
The store is not responsible for damages caused by misuse or failure to follow washing instructions.
No. All items are custom-made to order. We do not keep ready stock.
