Shipping And Return:

We are committed to providing high-quality products, and we want to ensure our policy is clear:

• No Refunds Under Any Circumstances:
  Please note that we do not offer refunds (no cash or credit returns) at all.

• Exchange or Correction Conditions:
  Exchanges are accepted only if there is a manufacturing defect or a sizing error caused by the store. Customers must contact us within 24 hours of receiving the item. Requests after this period will not be accepted.

• Threads & Finishing:
  Since all products are tailor-made, loose threads or inner stitching are considered normal and not defects. Exchanges are not accepted if the issue is dissatisfaction with fabric, style, or model after delivery.

• Clear Product Information:
  We provide full details of fabrics, measurements, and designs on each product page. For this reason, returns or cancellations are not accepted if the product does not meet personal expectations.

• Order Cancellation & Payment:
  Once payment is made, orders cannot be canceled under any circumstances. Please double-check your measurements before placing an order.

• Alterations:
  As our products are custom-made, we do not keep ready stock. If alterations are needed, customers are responsible for all delivery and alteration costs.

• Usage & Care:
  The store is not responsible for damage caused by misuse or failure to follow washing instructions.

Shipping Policy

• Processing Time:
  Normal Season: Orders Take within 7–14 business days (excluding holidays). For Certain Dresses, and for all jalabiyas orders will take 30 Days a Month)
  High Season (Ramadan - Eid), processing may take no limit or a specific period, but the customer will receive it on time (1 Month To 3 Months)
  Order Cancellation:
  Once payment is confirmed, orders cannot be canceled under any circumstances.

• Receiving & Inspection:
  Customers must inspect items upon delivery. If there is a manufacturing defect or sizing error by the store, they must contact us within 24 hours of receiving the item. After this period, no claims will be accepted.

• Responsibility of Usage:
  The store holds no responsibility for damage caused after use or incorrect washing.